EXCHANGE & REFUNDS

For hygiene reasons we do not offer refunds on the makeup brush sets or any cosmetics if you change your mind.

Please take note that Gift Cards are also non-refundable. 

If you received a product different from the one that you ordered, please contact us at info@alark.co.za and we’ll sort out the mix-up.

If your product arrives damaged we will exchange it for the same product. (See next section)

EXCHANGES 

We do not exchange makeup brush sets or any cosmetics for hygiene reasons.

We only replace items if they are defective or damaged.

If you have received a damaged item, to exchange it for the same item, send us an email at info@alark.co.za with the subject: EXCHANGE #ORDER NUMBER. We will arrange the logistics with you via email.

To complete your exchange, we require a receipt or proof of purchase, which in the case of an online purchase will be your order confirmation email and proof of payment receipt. You also have to provide us with a clear photograph of the damaged item within 24 hours of delivery of the item.